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Hound Heater FAQs

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Frequently Asked Questions – Hound Heater™ Deluxe 300w

a

Can I get an external thermostat

The Hound Heater™ does not come with an external thermostat.

The 300w Hound Heater Deluxe Blue Tooth unit gives the temperature reading on the app whenever you are connected and in blue tooth range.

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a

Can I plug the cord hole in my doghouse

Yes, you can use fireproof insulation of any type to plug the hole where you inserted the electrical cord.

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a

Does it matter if the unit is not at the top of the doghouse?

We recommend that the unit be at the top of the doghouse for the comfort of your pet as well as it tends to allow the most extra space for your pet.  Any vertical wall is ok to mount the Hound Heater™ (never the ceiling).

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a

I have chips/bedding in my doghouse, is that ok

We do not recommend loose bedding of any type with a doghouse heater

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I ordered from Amazon and my unit appears repackaged or used

Please have the unit returned to Amazon immediately and request a new unit.  Please email us as well at houndheater@gmail.com.

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a

I want my doghouse at “X” temperature…where do I set the dial

Low 35    Med 55    High 75

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My Hound Heater™ won’t turn on, doesn’t get hot at all

The Hound Heater™ comes with a built-in thermostat.  Turn the dial to the desired temperature setting.  If the temperature drops below that setting and the unit does not come on, email us at houndheater@gmail.com 

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a

The dial is confusing, which direction should I turn it

The dial can be turned to engage the thermostat on the unit, turn the dial to the desired internal doghouse temperature: Low 35 Med 55 High 75

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a

The directions I have say 3” from the top for mounting but online it says 9”

The Hound Heater™ Deluxe can be placed 3” from the top of the doghouse. The 9” directions are for the previous version of th

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a

The fan is making a lot of noise

The fan should be nearly quiet.  If your fan is making substantial noise, see video to clean your unit.  If this does not correct the problem, please email us at houndheater@gmail.com.

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a

The Hound Heater™ fan is working but not getting hot

The fan in the Hound Heater™ Deluxe only comes on when the unit is engaged…meaning the fan and heating element run at the same time.  If the fan is running but the heater is not coming on, please email us at houndheater@gmail.com

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a

What temperatures does the dial correspond to

Low 35     Med 55   High 75

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a

When I turn on the unit it trips my GFI circuit breaker, is the unit faulty

The unit should not trip your circuit breaker under normal operating conditions.  If you have the correct outdoor 18 (or higher) gauge extension cord and the unit is plugged in correctly, the most likely cause is that the ground wire is lose in the unit. Please email us at houndheater@gmail.com.

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a

Where is the “template” that is shown online, it didn’t come with the directions (for Hound Heater™ w/o fan 150w version with a heat shield)

We can send you a template via email. Email us at houndheater@gmail.com

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Frequently Asked Questions – Hound Heater™ Deluxe Blue Tooth 300w

a

Can I get an external thermostat?

The Hound Heater™ does not come with an external thermostat.

The 300w Hound Heater Deluxe Blue Tooth unit gives the temperature reading on the app whenever you are connected and in blue tooth range.

Back to Top
a

Can I plug the cord hole in my doghouse

Yes, you can use fireproof insulation of any type to plug the hole where you inserted the electrical cord.

Back to Top
a

Does it matter if the unit is not at the top of the doghouse?

We recommend that the unit be at the top of the doghouse for the comfort of your pet as well as it tends to allow the most extra space for your pet.  Any vertical wall is ok to mount the Hound Heater™ (never the ceiling).

Back to Top
a

How do I set the Hound Heater™ Deluxe Blue Tooth

See The Hound Heater Deluxe Blue Tooth Installation and Owners Manual

Back to Top
a

I have chips/bedding in my doghouse, is that ok

We do not recommend loose bedding of any type with a doghouse heater.

Back to Top
a

I ordered from Amazon and my unit appears repackaged or used?

Please have the unit returned to Amazon immediately and request a new unit.  Please email us as well at houndheater@gmail.com.

Back to Top
a

I want my doghouse at “X” temperature. Where do I set the dial?

See the Hound Heater Deluxe Installation and Owner’s Manual.

Back to Top
a

My Hound Heater™ won’t turn on, doesn’t get hot at all

The Hound Heater™ comes with a built-in thermostat.  Open the WarmEasy app on your smartphone/tablet and set to the desired temperature setting.  If the temperature drops below that setting and the unit does not come on, email us at houndheater@gmail.com.

Back to Top
a

The directions I have say 3” from the top for mounting but online it says 9”.

The Hound Heater™ Deluxe can be placed 3” from the top of the doghouse. The 9” directions are for the previous version of the Hound Heater™ that does not have a fan and comes with a heat shield.

Back to Top
a

The fan is making a lot of noise.

The fan should be nearly quiet.  If your fan is making substantial noise, see video to clean your unit.  If this does not correct the problem, please email us at houndheater@gmail.com.

Back to Top
a

The Hound Heater™ fan is working but not getting hot

The fan in the Hound Heater™ Deluxe only comes on when the unit is engaged…meaning the fan and heating element run at the same time.  If the fan is running but the heater is not coming on, please email us at houndheater@gmail.com.

Back to Top
a

When I turn on the unit it trips my GFI circuit breaker. Is the unit faulty?

The unit should not trip your circuit breaker under normal operating conditions.  If you have the correct outdoor 18 (or higher) gauge extension cord and the unit is plugged in correctly, the most likely cause is that the ground wire is lose in the unit. Please email us at houndheater@gmail.com

Back to Top
a

Where is the “template” that is shown online, it didn’t come with the directions (for Hound Heater™ w/o fan 150w version with a heat shield)?

We can send you a template via email. Email us at houndheater@gmail.com.

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