Frequently Asked Questions – Hound Heater™ Deluxe Blue Tooth 300w

We recommend that the unit be at the top of the doghouse for the comfort of your pet as well as it tends to allow the most extra space for your pet.  Any vertical wall is ok to mount the Hound Heater™ (never the ceiling).

Please have the unit returned to Amazon immediately and request a new unit.  Please email us as well at houndheater@gmail.com.

The unit should not trip your circuit breaker under normal operating conditions.  If you have the correct outdoor 18 (or higher) gauge extension cord and the unit is plugged in correctly, the most likely cause is that the ground wire is lose in the unit. Please email us at houndheater@gmail.com

The fan should be nearly quiet.  If your fan is making substantial noise, see video to clean your unit.  If this does not correct the problem, please email us at houndheater@gmail.com.

We can send you a template via email. Email us at houndheater@gmail.com.

The Hound Heater™ Deluxe can be placed 3” from the top of the doghouse. The 9” directions are for the previous version of the Hound Heater™ that does not have a fan and comes with a heat shield.

Yes, you can use fireproof insulation of any type to plug the hole where you inserted the electrical cord.

The Hound Heater™ does not come with an external thermostat.

The 300w Hound Heater Deluxe Blue Tooth unit gives the temperature reading on the app whenever you are connected and in blue tooth range.

The fan in the Hound Heater™ Deluxe only comes on when the unit is engaged…meaning the fan and heating element run at the same time.  If the fan is running but the heater is not coming on, please email us at houndheater@gmail.com.